Frequently Asked Questions

EG Medlink is an independent medical courier based in East Greenwich, Rhode Island. We provide specialized delivery services for pharmacies, laboratories, clinics, healthcare facilities, and seniors, handling prescriptions, sealed non-hazardous specimens, medical supplies, and everyday essentials with professionalism and care.

We serve a 20-mile radius from East Greenwich, RI, including Warwick, Cranston, Providence, North Kingstown, West Greenwich, Coventry, Exeter, Barrington, Bristol, Johnston, and West Warwick. Not sure if we cover your area? Give us a call and we’ll confirm.

Yes. We offer 24/7 on-call availability for urgent and time-sensitive deliveries. Scheduled routes are also available for clients who need regular, recurring pickups and drop-offs.

Yes. EG Medlink Courier Services is fully insured, and we are happy to provide proof of insurance upon request before beginning service.

For recurring clients such as pharmacies, labs, and hospitals, we typically establish a service agreement that outlines pickup schedules, handling requirements, and billing terms. For one-time or occasional deliveries, no long-term contract is required.

We deliver standard prescription medications, over-the-counter products, and refrigerated medications that require temperature-controlled transport. We do not deliver controlled substances (Schedule II–V) without a specific written agreement and proper documentation in place.

We use insulated carriers and cold packs for temperature-sensitive medications. For medications requiring strict cold chain management, please discuss your specific requirements with us before scheduling a pickup.

Yes. We offer both signature-required and contactless delivery options depending on the pharmacy’s and patient’s preferences. Chain-of-custody documentation is available upon request.

Yes. All of our drivers are trained in HIPAA-aware handling. We treat all patient information and delivery documentation with strict confidentiality. We are also prepared to sign a Business Associate Agreement (BAA) with your pharmacy.

We transport sealed, non-hazardous specimen containers, lab paperwork, and temperature-sensitive medical items between clinics, physician offices, and laboratories. We do not transport blood, urine, tissue, infectious materials, or medical waste.

We use proper transport bags, secondary containment, and temperature-appropriate carriers. Drivers follow strict handling protocols to prevent contamination, breakage, or temperature excursions during transit.

Yes. We offer STAT pickup and delivery for time-critical, non-hazardous items. Contact us directly by phone for urgent requests and we will dispatch as quickly as possible.

We handle inter-facility transfers of medical records, supplies, equipment, pharmaceuticals, and other non-emergency, non-hazardous medical materials between hospitals, clinics, and healthcare facilities.

Yes. We can build custom multi-stop routes for healthcare networks that need regular transfers between multiple locations. Contact us to discuss your routing needs.

We help seniors and homebound individuals with prescription pickups, medical and diabetic supplies, and everyday essentials such as hygiene items, nutritional supplements, and household supplies, so they can stay comfortable at home.

We work with both. Many families arrange our services on behalf of a parent or loved one. We are happy to coordinate with family members, caregivers, or home health aides to ensure seamless support.

No minimum. We can handle a single prescription pickup or a full list of deliveries in one trip. We tailor each visit to what the individual needs that day.

The easiest way is to fill out our Request a Pickup form on the Contact page. Tell us your service type, pickup and delivery locations, and how often you need service, and we’ll get back to you promptly with pricing.

Pricing is based on distance, delivery frequency, service type, and any special handling requirements. We offer competitive rates for recurring clients and are happy to discuss volume pricing for pharmacies, labs, and healthcare facilities.

In many cases we can begin service within 24–48 hours of an initial agreement. For clients requiring a Business Associate Agreement or service contract, allow a few additional days for paperwork.